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Digital ID Login

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The State of Illinois Digital ID/PKI provides an enterprise-wide infrastructure to facilitate electronic government services. PKI utilizes public key cryptography and digital signatures, along with software to manage those certificates. Building these services into software applications provides the means to authenticate users, ensure privacy and integrity of data, and establish the audit trails needed to give electronic transactions the same or better levels of assurance that we are able to provide when we do business in paper.

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Digital ID Support

Web: Report Problems

Email: DoIT.Helpdesk@illinois.gov

Customer Service Center (CSC)
  • Springfield: 217-524-DoIT (217-524-3648)
  • Chicago: 312-814-DoIT (312-814-3648)

Standard Support Service Hours
Monday – Friday
8 a.m. – 5 p.m.

Select option 1 (computer related issue) and then choose option 2 (Digital ID support). Please respond by saying, “This is concerning a Digital ID.”
Questions about State of Illinois Digital IDs? Read the FAQ.